Our refunds policy (B2C)
When you return a Product to us:

10.1 Because you have cancelled the Contract between us within the fourteen-day cooling-off period, we will process the refund due to you as soon as possible and, in any case, within 14 days of the day you have given notice of your cancellation, provided that the goods have been returned us in the same condition as delivered. In this case, we will refund the price of the Product in full, including the cost of sending the item to you, up to our cheapest delivery method. We will not refund premium delivery surcharges. However, you will be responsible for the cost of returning the item to us. We recommend that all items are returned via a recorded delivery method as we will not be liable for any damage or loss whilst in transit.

10.2 For any other reason, we will examine the returned Product and if you are entitled, we will notify you via e-mail of our intentions to either repair, replace or refund, within a reasonable period of time. We will usually process your repair, replacement or refund as soon as possible and, in any case, within 30 days of receiving the defective Product. If you elect to have a refund of a Product returned by you because of a defect, it will be refunded as per our refunds policy, including a refund of the part of the delivery charge which related to that defective Product for sending the item to you and the cost incurred by returning the defective Product to us. If you are entitled to a repair or replacement of a defective Product we will not charge you for re-delivery of the repaired or replaced Product.

Any Orders that are over 6 months old where the Product has been confirmed to be defective and a refund is due, the refund will be calculated based on the age of the Order and you will be refunded a proportionate amount of the original purchase price of the Product. This does not include the carriage cost of the original Order which will not be refunded.

Refunds of any money received from you will be made using the same payment method originally used by you to pay for your purchase and will be paid back into the same account.