About Us
This statement is issued by CERATECH ACCURATUS LTD, Ceratech House, Units 2-4 Ashhridge Business Park, Forge Road, Kingsley, Hampshire, GU35 9LW. UK.
Protecting Your Information
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our website. This privacy policy only covers this website. We are not responsible for the data policies or procedures or content of other linked websites. We recommend that you check the privacy and security policies of each website you visit.
The Information We Collect
This notice applies to all personal information collected or submitted via our website. The types of personal information collected at these pages are:
Name
Address
Email address
Phone number
The Way We Use Information
We use the information you provide about yourself when placing an order only to complete that order and ensure that we maintain high levels of customer service to you. We do not share this information with outside parties except to the extent necessary to complete that order. On rare occasions it may be necessary for us to communicate with you for administrative or operational reasons relating to the services we have provided to you.
We use the information you provide about someone else when placing an order only to deliver the product and confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
We use anonymised and aggregate information to better design our website and to share with advertisers but we would not disclose anything that could be used to identify those individuals.
Finally, we never use or share the personal information provided to us online in ways unrelated to those described above without also providing you with an opportunity to opt-out or otherwise request us to stop such unrelated uses.
Data Security
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. Access to the information which you have provided will be limited to authorised employees as required for the purposes identified above as well as IT security and maintenance.
Any personal information you provide may be used to verify your identity and assist us in preventing or detecting fraud. As part of these checks your information may be disclosed to credit reference agencies, who may keep a record of that information.
How You Can Access Or Correct Your Information
You can withdraw your consent to processing or access all your personal information that we collect online and maintain by writing to Ceratech Accuratus Ltd We use this procedure to better safeguard your information. If you are requesting copies of data a fee of £10 may be payable.
You can correct factual errors in your personal information that we hold by sending us a request that credibly shows that there is an error in our records.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.
How To Contact Us
Should you have other questions or concerns about these privacy policies, please email sales@ceratech.co.uk.
PRIVACY AND COOKIE POLICY
BACKGROUND:
Ceratech understands that your privacy is important to you and that you care about how it is used and shared online. We respect and value the privacy of everyone who visits Our Site and therefore (subject to the limited exceptions in section 5, below) do not collect information about you unless you contact us (in which case, see section 4, below). Any information we do collect will only be used in ways that are useful to you and in a manner consistent with your rights and Our obligations under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
1. Definitions and Interpretation
In this Policy the following terms shall have the following meanings:
“Data” means collectively all information that you submit to Ceratech via the Website. This definition shall, where applicable, incorporate the definitions provided in the Data Protection Act 1998;
“Ceratech” means CERATECH ACCURATUS LTD, Ceratech House, Units 2-4 Ashhridge Business Park, Forge Road, Kingsley, Hampshire, GU35 9LW. UK
“User” means any third party that accesses the Website and is not employed by Ceratech and acting in the course of their employment; and
“Website” means the website that you are currently using (www.ceratech.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.
2. Information About Us
2.1 Our Site, www.ceratech.co.uk owned and operated by Ceratech Accuratus Ltd, a limited company registered in England under 09085204, whose trading address is CERATECH ACCURATUS LTD, Ceratech House, Units 2-4 Ashhridge Business Park, Forge Road, Kingsley, Hampshire, GU35 9LW. UK Our VAT number is GB190 777 669
2.2 We are a member of the Federation of Small Businesses
3. Scope What Does this Policy Cover?
This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
4. Data Collected
4.1 Subject to section 4.3, Our Site does not collect any data from you unless you contact Us via an email link which is included on Our Site. We do not place cookies on your computer, nor do We use any other means of data collection.
4.2 From emails We may collect your name, your email address and any other information which you choose to give us.
4.3 Our Site automatically collects the following (non-personal) data:
4.3.1 Your IP Address;
5. How Do We Use Your Data?
5.1 All personal data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see section 6, below.
5.2 As noted above, We do not generally collect any data. Where We do (if you email Us, for example), We may use your data as follows:
5.2.1 Responding to communications from you;
5.2.2 To quickly process your transactions
5.2.3 To personalise your site experience and to allow us to deliver the type of content and product offerings in which you are most interested.
5.2.4 To administer a contest, promotion, survey or other site feature
5.2.5
5.3 We will not share any of your data with any third parties for any purposes.
6. How and Where Do We Store Your Data?
6.1 We only keep your data for as long as We need to in order to use it as described above in section 5, and/or for as long as We have your permission to keep it.
6.2 Some or all of your data may be stored or transferred outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store or transfer data outside the EEA (this may be the case, for example, if Our email server is located in a country outside the EEA), We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the EEA and under the Data Protection Act 1998.
6.3 Data security is of great importance to Us, and to protect your data We have taken suitable measures to safeguard and secure any data We hold about you (even if it is only your email address).
6.4 Steps We take to secure and protect your data include:
6.4.1 Ensuring your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such sysems and are required to keep the information confidential.
6.4.2 When you place orders or access your personal information, we offer the use of a secure server.
6.4.3 All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
6.5 Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.
7. How Can You Access Your Data?
You have the legal right to ask for a copy of any of your personal data held by Us (where such data is held) Please contact Us for more details at sales @ceratech.co.uk, or using the contact details below in section 8.
8. Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at sales@ceratech.co.uk, by telephone on 01420 85470, or by post at CERATECH ACCURATUS LTD, Ceratech House, Units 2-4 Ashhridge Business Park, Forge Road, Kingsley, Hampshire, GU35 9LW. UK. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 11).
9. Changes to Our Privacy Policy
We may change this Privacy Policy as we may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
10. Do we use "cookies"?
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Microsoft Edge, Chrome or Firefox) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies. If you turn cookies off, you won't have access to many features that make your site experience more efficient and some of our services will not function properly. However, you can still place orders over the telephone by contacting customer service.